Help.

Getting to you, finding the fault and the first hour of work. It is £89 in the day, £129 in the evening (6pm to 8am) and at weekends, and £69 if you book a slot for a later day. Prices include VAT where it applies.

Your engineer sends a fixed quote to your phone, built from our price list. Nothing more is done or charged until you approve it. If you say no, you only pay the call-out.

The call-out is held on your card when you book and only charged when your engineer arrives. Any approved extra is charged when you sign the job off. You can cancel free of charge until the engineer sets off.

You see your engineer’s name, photo and van registration before they arrive. At the door they show a four-digit code on their phone that matches the one on yours.

Independent, self-employed tradespeople. Before anyone joins we check their public liability insurance and, for gas work, their Gas Safe registration. Engineers are not sent jobs once either has run out.

Work paid for through Mains is guaranteed for 12 months. If the same fault comes back, tap “The problem has come back” on your receipt and we book a free return visit.

When the engineer finishes you are asked to check it. If something is not right, say so there and a person at Mains looks at the photos and calls you the same day.

We open in Coventry first, then add areas as engineers join. Put your postcode in when you book and we will tell you straight away, before taking any details.

Yes, free of charge until your engineer sets off. Open your job link and tap “Cancel booking”.

We tell you before you book if no engineer is free and offer you the next slots instead. If you had already booked and nobody could take it, nothing is charged and we text you slots to choose from.

Open your job link. If the fault has come back, tap “The problem has come back” for a free return visit. For anything else, send us a message below.

Yes, for landlords and letting agents. See the letting agents page.