Privacy notice
Draft for solicitor review. Not yet final.
Last updated: November 2026
Who is responsible for your data
The controller of your personal data is [company name and number]. We run Mains, a platform in Coventry, UK, that connects households and letting agents with independent engineers.
What we collect
From customers:
- Name and mobile number
- Address and postcode
- Details and photos of the problem
- Job history and ratings
From engineers, we also collect:
- Trade details
- Gas Safe number and insurance expiry date
- Location while you are online
- Your photo and van registration
Card payments are handled by our payment provider. We do not store card numbers.
Why we use it
- To arrange and carry out the job
- To take payment
- To keep evidence for disputes and for the guarantee
- To keep customers and engineers safe
- To meet our legal duties
Our lawful bases
Under UK GDPR we rely on:
- Contract: we need your data to provide the service you asked for.
- Legitimate interests: for example, safety, preventing fraud and handling disputes.
- Legal obligation: for example, keeping tax and financial records.
Who we share it with
- The engineer or customer on the job. We only share what they need to do the job.
- Our payment, text message and hosting providers.
- The letting agent, where the agent booked the job.
An engineer's location is shared with the customer only while the engineer is travelling to their job.
How long we keep it
We keep job records and photos for [6] years. This lets us deal with the guarantee, disputes and legal claims. After that we delete them or make them anonymous.
Your rights
You have the right to:
- Ask for a copy of your data
- Ask us to correct it
- Ask us to delete it
- Object to how we use it
Some rights have limits. For example, we may need to keep job records for legal reasons. We will tell you if this applies.
If you are unhappy with how we use your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would like the chance to help first, so please contact us.
Contact us
Email hello@mainsapp.uk about anything in this notice.